Terms & Conditions

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

Please make sure you have read our Website Privacy Policy and Terms and Conditions related to the use of this Website.

This website is owned and operated by Nathella Sampath Jewelry Pvt. Ltd. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.

These Online Shopping Terms and Conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by the laws of Chennai Jurisdictions and the laws applicable therein.

You may only purchase or order items for non-commercial and lawful purposes and any other use is not permitted. You have to be 18 or older to purchase from the website.

Nathella Sampath Jewelry Pvt. Ltd. may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Indian Rupees and all charges will be processed in Indian Rupees.

All prices listed on this website are subject to confirmation. Nathella Sampath Jewelry Pvt. Ltd,. will inform you by eMail within hours of receiving your order,  if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. If you do not receive an eMail within 24 hours of completing a purchase order, Nathella Sampath Jewelry Pvt. Ltd.  is deemed to have confirmed the purchase at the price listed. If you receive such notification, your order will automatically, be terminated unless you reply by eMail with confirmation of your intention to purchase the item at our confirmed price.

Nathella Sampath Jewelry Pvt. Ltd. reserves the right to limit the quantities of certain items which you, your family or any group can purchase. Each order cannot have multiple shipping destination/address. Nathella Sampath Jewelry Pvt. Ltd.  Will use commercially reasonable efforts to deliver items as quickly as possible and within 15 days; however Nathella Sampath Jewelry Pvt. Ltd.  will not be responsible for any delays in delivery which are beyond its control. Where delivery is delayed by Nathella Sampath Jewelry Pvt. Ltd. will notify you as soon as possible.

Please note that www.nathella.net represents an independent division of Nathella Sampath Jewelry Pvt. Ltd. and that all prices listed on this website are for online purchases only and will not be matched at any retail outlets location. Similarly all prices at any of our retail location will not be matched for online purchases on this website.

Fraud Prevention
In order to protect you and Nathella Sampath Jewelry Pvt. Ltd. from fraudulent transactions, Nathella Sampath Jewelry Pvt. Ltd. may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. Nathella Sampath Jewelry Pvt. Ltd. also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses. In the event that Nathella Sampath Jewelry Pvt. Ltd. chooses not to ship an item, you will be notified by eMail and any amount charged to your credit card will be refunded either by the mode of payment made or by cheque.

Secure Shopping
shopping on our website is 100% safe. We use industry standard secure systems to protect your personal and payment information. For your safety, we do not store your complete credit card details or payment information in our systems and this is directly transmitted securely to the bank for payment processing.

www.nathella.net  is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure. For enhanced security www.nathella.net does not store any financial information on its servers. All such information entered by you is directly received by our Banks servers and are then transmitted to your banks servers. All this is done through industry standard encryption protocol. Majority of online transactions are completed without incident. However, please keep in mind that customer protection is a two-way street. When buying on any online venue, caution must always be practiced. Following are some guidelines that you should follow to ensure safe and secure online shopping experience.

Safety and Security Tips

protect your passwords.

  • If using a public computer or terminal, always log out when you complete an online session.

  • Keep your passwords private. Remember, anybody who knows your password may access your account.

  • When creating a valid password, use letters and numbers only and it should be 6-15 characters long. –A combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password.

  • Avoid using the same password for multiple online accounts.

Be wary of unsolicited e-mail and telephone contacts.

  • www.nathella.net  will never e-mail or call a customer and ask that they disclose or verify their www.nathella.net  password, credit card, or banking account number. Such information should only be submitted on the web page forms, when completing an order onwww.nathella.net or when making updates to Your Account areas and never on phone or e-mail to us. If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead go directly to https:// www.nathella.net  and then to your account.

  • If you are contacted by, or receive an unsolicited e-mail from an unknown entity impersonating as www.nathella.net  or any of its sister concerns or associates, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to www.nathella.net  for investigation.

  • Customers should always carefully review order and shipment confirmation e-mails to ensure that they are legitimate and have been sent by www.nathella.net  To do this, simply cross-reference confirmation e-mails with the transaction history found in your account area. If you receive shipment confirmation e-mail for a transaction you have not done, report the incident to www.nathella.net

  • A word of caution is that never disclose any confidential information such as password in any communication with us or with any of our employee. Nathella Sampath Jewelry Pvt. Ltd. will never ask for such information over e-mails or phone.

  • If you receive an e-mail asking for personal details such as password never respond to it.

  • A phishing email will normally have a tone of urgency – like "Your account will be temporarily suspended" and therefore please "Login to keep your account active." Please remember Nathella Sampath Jewelry Pvt. Ltd. will NEVER send such emails to its customers?

  • If you are doubtful about the credibility of the email, please DO NOT click on any link provided in the email. This may trigger malicious codes being installed on your PC. You must report the incident to www.nathella.net

  • If you receive a suspected spoofed www.littleakshayatritiya.com e-mail, or discover a fake www.nathella.net  website, please report the incident to customerservice@nathella.net

Ensure your Personal Computer is protected:

  • Fraudsters send genuine-looking emails that contain viruses and Trojans (A Trojan refers to a program that appears to be safe, but hidden inside, is usually something harmful, probably a virus). These viruses / Trojans, install a malicious code on your PC without your knowledge. They extract your confidential information that fraudsters use to access your online profile / account etc.

Here are a few important action points that you should bear in mind:

  • Keep your PC updated with the latest anti-virus / anti-spyware software.

  • Install a personal firewall on your PC to protect your account.

  • Keep your PC updated with the latest security patches and, most importantly,

  • Do not click on links or open attachments in unknown or unsolicited (spam) emails.

Shipping Policy

We currently offer FREE DELIVERY on all orders only at Chennai, Vellore and Hosur other places will be charges at actual.

The large majority of our orders are shipped within 3 working days of the order, and delivered in 2-3 days from shipping. We ship through leading courier services, Incase delay in shipping we will communicate you by mail or through phone. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.

We are committed to delivering your order accurately, in good condition, and always on time.

Please note our shipping policy as follows:

We currently deliver only in Chennai, Vellore & Hosur
Our shipping and delivery lead times vary by destination, and the typical lead times are as shown below:

  • As mentioned above, we ship most items within 3-5 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 7 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment*.

  • We ship on all week days (Monday to Saturday), excluding public holidays.

  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies

  • While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

  • If you believe that the products is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or mail us at www.nathella.net  mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

  • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations

*Note: In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/netbanking, your bank shall be instructed to refund the amount within 5 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

Shipping Charges

  • Discount of 100% on the shipping charges shall be applied on orders above Rs. 10000, which shall be shown in your order total.